Customer support automation
AI agents that handle tier-1 tickets end-to-end, escalate intelligently, and reduce response times by 60–80% without hurting CSAT.
What we automate
AI agents that handle tier-1 tickets end-to-end, escalate intelligently, and reduce response times by 60–80% without hurting CSAT.
Extract, classify, and route information from invoices, contracts, claims, and forms, turning multi-day manual work into minutes.
Lead qualification, CRM hygiene, meeting prep, and pipeline reporting on autopilot, all integrated with your existing stack.
Our approach
We audit your workflows and identify the highest-leverage automations with the clearest ROI before writing any code.
We integrate AI on top of your existing stack via APIs and webhooks, no rip-and-replace, no platform migration.
We instrument before and after, prove ROI on the pilot, then expand to the next workflow with the data to back it.
The team stuck to their word and worked overtime to deliver my project as quickly as possible, arranged meetings to keep me updated, and even when my scope shifted they worked around it to get the job done. 5 stars from me.
Triminage has been with us the whole way. They built our first website back when we were still Floret Commodities, and when we rebranded to Floret Capitals they redid the whole thing and did a really nice job. It just kept going from there — they built a promotional app for our commodity business that helped bring in a lot of new clients, and now they’re building a full trading app for the stock market that we think will really set us apart. They built our backend dashboard that ties everything together, and they even handle our Google Workspace. What I like is they actually get the business side of things — we don’t have to spell out why something matters, they just understand what we’re trying to do. And we don’t have to chase them for anything; they just handle it. If you’re thinking about going with Triminage, I’d say go for it.
I’ve worked with the team on an AI product for about three months, and the partnership was well structured and organised. They provided weekly updates and communicated clearly, which made the whole process smooth and straightforward. The final product works and is fully functional. I chose the team for the clarity of communication they provide and the way they structure and organise the work — notably more confident than with other providers. They arrive at meetings on time and manage expectations realistically; the punctuality and quality of communication that other providers were missing. I wish you the best of luck working with them.
Harun came in and took our systems to a whole new level — it’s like night and day, the difference.
More ways in
FAQ's
